[danielsender]

I did my search on a similar topic in these forums but apparently none is the same as my problem, so please help me.

My setup is a Zoom cable modem followed by an Asus RT-AC66u running dd-wrt v3.0-r28072. Everything works flawlessly, including forwarding ports such as ssh (22) telnet (23), etc. to different clients in my LAN. The problem is my connection via ethernet to a DirecTV Genie machine. I can ping or see this machine on the Status->LAN of my router but the Genie machine refuses to connect to the internet. I tried forwarding ports 8082 and 8082 or 27177 and 27178 but no avail. I also assigned DMZ to that IP but it was unsuccessful. I gave a static IP to the Genie by DHCP reservation. What is interesting is that if I bypass the router, that is connecting the cable modem directly to the Genie it works. Also if I use an Asus modem with stock firmware (TM-AC1900) it also works. I wonder if anybody experienced the same problem.

Many thanks in advance.

Daniel

[Gameman Advanced Kid]

Hi, I am a directv sub contractor.

Please give the full model Numbers of your router and modem. And which genie do you have? Hr34, h44, hr44, or hr54?

EDIT: you mention port forwarding. are you making sure that you have set stb service port to 27177 and audio services port to 27178 in network services?

[danielsender]

Hi,

I'll give you all these details as soon as I get home. As I remember I also tried with port triggering. Again, my port forwarding settings for other ports work just fine. Also, if I bi-pass the router it works fine. When you say about stb and audio services on the router, can you be more precise on these?

Thanks.

[danielsender]

Hi,

Here is the information you requested:

Genie: HR44 - 500

Router: ASUS RT-AC66U

Modem: Zoom 7d55 Model 5352

Looking forward to hear from you.

Thanks,

Daniel

[Gameman Advanced Kid]

i looked up your modem and it looks like it is a MODEM/ROUTER combo. you need to replace that modem/router combo with just a modem. then you will be able to use your dd-wrt router properly.

i have tried doing a setup similar to yours except it was with a century link router. it would not work until the century link modem/router combo was put into transparent bridge mode. then the genie began working again.

[danielsender]

Yes, the zoom is a modem/router combo but is configured only as a modem, all the routing features are disabled (bridging), so the routing is done by the ASUS RT-66u exclusively running dd-wrt.

Daniel

[ddaniel51]

Did you power down the modem and reboot it after setting it to bridge mode?

[danielsender]

Yes, I did it many times - the modem has been running in bridge mode for over a year without any issues. In fact I'm sure that it has nothing to do with the modem, when I bi-pass the router the genie machine gets on the internet. It must be something in the code or settings of the router that is impeding the internet connection.

[Gameman Advanced Kid]

Sorry for the late responses. I'm out in the field from Fridays to Tuesdays during he fall and spring season.

-anyway-

Did you flash your router with a newer buid?
Did you try an older build?
Did you try a Kong build?
Did you...

Turn off modem and router
Turn on router
Give it a minute
And then modem?

If it's directly from router to genie, then there should not be any problems there.

Also, I made a video on how to get to network settings. Will upload that later here.

I will send you a pm.

[danielsender]

Finally I got my hands on a TM-AC1900 (Asus RT-68u) with the stock firmware. It connects to the Genie device without problems. So apparently there is some wrinkle in the DD-WRT firmware that is impeding the connection. Or there is some setting to be modified in the Advance tab?

[dpeters11]

I don't have the same equipment, but my HR44 connects to the Internet fine through DD-WRT on my R7000.

[danielsender]

I tried with the RT-66u with different dd-wrt builds, with a vintage wrt-54g also with different builds. Directv replaced the Genie thinking that it was bad. I even changed modems.

Did you do any configuration different than the default that appears right after flashing dd-wrt?

Thanks.

[Per Yngve Berg]

You probably have to enable and set up Multicast in dd-wrt.

[danielsender]

I'll try it tonight. You mentioned "set up", is there anything else to be done besides unchecking "Filter Multicast" in the Security tab?

Thanks a lot

[Per Yngve Berg]

The router may go into congestion if you push the muliticast out on the WiFi interfaces.